We commenced operations in Australia in February 2007 because In Australia there is a centralised health claiming system. We were one of the first companies providing connection to Australian Government claiming services through medical practice linked software. Previously this was not available for general use and made practice life cumbersome and payments delayed to Doctors. We made this process seamless and fast, so doctors had their money almost immediately.

Mediclinic Software now provides medical practice software and support services in Australia including Mediclinic Secure Mail, email to fax, fax to email, telehealth, chat, secured stored records, online payment services, connection o government claiming services and more. Basically, all of the software that a doctor needs to operate his practice including linking to pathology laboratories and online bookings and practice management services plus a whole lot more.

In Germany we have established a different operation structure. We want to provide a better and easier way for doctors and patients to connect and manage services between each other. We want to provide a safe, secure, trustworthy service where doctors patients and software companies can all leverage our software and benefit from our exclusive and extra services.

We think every software company provides something that other companies do not have. Every software has great features and the medical market is extremely diverse. Rather than competing to be the best we want to collaborate with other companies. Our aim is to deliver a better combined service that leverages the best we and others offer

Our years of experience in cloud software and security of data means we are already a trusted partner, and we always set the highest standards that others follow. Mediclinic Software has achieved higher security standards than many similar software companies in the market today. We have never had a data breach since our inception, and we aim to keep it that way.

The European medical software market lags far behind Australia. We see high prices being charged and doctors clinics operating under strain and receptionists so busy struggling with demand and with unhelpful software. The connectivity between the various operations of a medical clinic or business is so diverse the staff and medical professionals are under strain every day. We want to HELP improve clinics and medical businesses with our products and services.

Mediclinic Software is self-funded by our directors and the income earned from our software products and services. We decided it is better to be smaller and not grow at a rate where we need to borrow money or have Venture Capital focused on return on investment. We rather entirely focus on quality, reliability, security and continuity. We are now a medium sized company with stability and focus on delivering the best services for our customers.

If we took funding offered by investors, we would be at their mercy if those Investors stopped funding. Then we close, losing our valued and trusted hard-working staff, or get sold off to other companies who do not hold security, privacy and quality of service in the high standards that we do. Our people are our greatest assets.

Once a company is not within your control who knows what happens to the data you hold?

We have stayed in business by profits earned by providing quality and safe and secure services that medical professionals want and need at a price that is fair and reasonable. This is backed up by our commitment to the highest possible data security standards that far exceed what most companies do.

Every day we look at other company security breaches including data hacks of big companies and even governments. We see that many of these companies say they care about your security but if their data is getting successfully hacked then do they really care? All data can be hacked. We do not lie about this. BUT a hack of data is useless if the stealing party or hacker, cannot use it. Imagine you want to cook dinner. You go to the supermarket and buy all the groceries. It is all fresh. You want to HACK this shopping, so you grab it and run out the doors and do not pay. The security man falls over and you are gone. A successful hack with the goods in your basket.

Now imagine if all those goods in the supermarket were behind doors and you had to place a code in the lock to open the door to get those items. And when you entered the code, the items were automatically paid for, and at the same time, your credit card was checked immediately to verify that the door code to open the shelf and the credit card all matched? And after the verification the door opened, and you can collect your shopping. And you did not know all the behind the scenes operations were actually providing security that no one else was using your ID or cards?

A very simplistic way of explaining but we do so much more. Look at our security document and we can explain it in even more complex ways.

Another way is this. We enjoy our jobs. We love what we do, providing software, apps and services to people. We love our colleagues and workmates. We love our customers. If we provided poor security and we were hacked, our reputation would be destroyed and we would lose everything.

It is our job to protect you at every step of the way – even when you do not think we are and even when you think it is annoying. But we do this so you too, have no worries and we can enjoy working every day. By protecting you we also protect ourselves. We keep improving on improvements and exceeding standards put in place for other companies. We are not any old company following standards, we are a COMPANY exceeding standards every single day.

None of us want to be front page news or the first program on the television for data breaches. We take every step possible so we can all relax and enjoy what we do best every day. And you can rest assured we do this for you too.